mh77's Privacy Policy

01 Introduction

mh77 ("we", "us", or "platform") is committed to providing a safe and reliable online gaming experience for players in Bangladesh. This Privacy Policy ("Policy") explains in detail how mh77 collects, processes, stores, and protects your personal information when you use the mh77 website and related services.

By registering on or continuing to use our platform, you are considered to have fully read, understood, and given your consent to the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our services and contact us.

This policy should be read together with our Terms and Conditions and Responsible Gaming policy.

02 What Information We Collect

mh77 collects various categories of information in order to provide you with the best gaming experience. The information we collect is described below:

A. Personal Identity Information

• Full name and username
• Date of birth (for age verification — minimum 21 years)
• Email address
• National ID or passport number (when identity verification is required)

B. Financial Information

• bKash, Nagad, Rocket, or Upay account number (for processing transactions)
• Deposit and withdrawal history
• Transaction date, amount, and reference number

C. Technical & Usage Information

• IP address and device type
• Browser version and operating system
• Login time and session information
• Gaming activity, betting history, and preferred games
• Browsing information collected through cookies and web beacons

D. Communication Information

• Information provided through live chat and email support
• Complaints, reviews, and feedback

03 Purpose of Data Use

We use the information we collect only for the following legitimate and fair purposes:

• Account Management: To create new accounts, complete verification, and ensure secure login.
• Transaction Processing: To process deposits (minimum ৳200) and withdrawals (minimum ৳800) smoothly.
• Support Services: To help resolve your issues through 24/7 Bengali live chat.
• Bonuses & Promotions: To process welcome bonuses and other offers based on your eligibility.
• Security & Fraud Prevention: To verify authorized transactions and detect suspicious activity.
• Legal Compliance: To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
• Responsible Gaming: To monitor your playing patterns and provide assistance when needed.
• Service Improvement: To improve platform functionality and user experience.

04 Data Storage & Security

mh77 adopts industry-standard technical measures to ensure the security of your personal information. Our security framework includes:

• SSL Encryption: All data transmissions on our website are protected by 256-bit SSL encryption.
• Data Storage Security: Your information is stored on secure servers where unauthorized access is prevented.
• Access Control: Only authorized staff can view your information, and only when necessary.
• Regular Security Audits: Regular security checks are conducted to identify and address system vulnerabilities.
• Data Retention Period: Data is retained until legal requirements are met or until the applicable period following account closure has expired.

However, no online platform can guarantee complete security. It is your responsibility to keep your account password confidential and to contact us immediately if you notice any suspicious activity.

05 Sharing Data with Third Parties

mh77 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, certain information may be shared in the following limited circumstances:

A. Payment Processors

Mobile financial service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions. These organizations are governed by their own privacy policies.

B. Technology & Game Providers

Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and others may receive certain technical information to operate platform functionality.

C. Legal Obligations

Disclosure of information may be required to comply with court orders, lawful requests from investigating authorities, or applicable legal requirements.

D. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred, but the same privacy protections will be maintained.

06 Cookies & Tracking Technologies

The mh77 website uses cookies and similar tracking technologies to ensure optimal performance and improve user experience.

Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Functional Cookies: Remember your language preferences, settings, and personalized experience.
• Analytical Cookies: Used to understand which pages are visited most and how users are using the site.

You can disable cookies through your browser settings, but this may affect some platform functionality.

07 Your Rights

As a user of the mh77 platform, you have the following rights over your own personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request deletion of your information (subject to legal obligations).
• Right to Restrict Processing: In certain cases, you can request that use of your information be limited.
• Right to Data Portability: You can receive the information you have provided in a structured format.
• Right to Object: You can object to the processing of your information for specific purposes.

To exercise any of the above rights, contact our support team via live chat or email. We will endeavor to respond to your request within 30 business days.

08 Privacy of Minors

mh77's services are for persons aged 21 and over only. We do not knowingly collect personal information from anyone under the age of 21.

We carry out an age verification process at the time of account registration. If a user registers by providing false information and is subsequently found to be under 21 years of age, the account will be closed immediately and all associated information will be deleted.

If you believe a minor has registered on our platform, please contact us immediately.

09 International Data Transfers

Our servers and data centers may be located outside Bangladesh. Even if your information is transferred to another country for processing, we ensure that:

• Transferred data maintains the level of protection described in this Privacy Policy.
• International data protection standards are followed.
• Third-party service providers operate under appropriate data protection agreements.

10 Changes to the Privacy Policy

mh77 reserves the right to change or update this Privacy Policy from time to time. When any significant change is made:

• The "Last Updated" date at the top of this page will be changed.
• A notification about the change may be sent to your registered email.
• For important changes, a special notice may be displayed on the platform.

Continuing to use the platform after a change has been made will be taken as your acceptance of the updated policy. You should therefore review this page regularly.

11 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please do not hesitate to contact us. Our data protection team is always ready to answer all your queries.

For more information, please visit our Terms & Conditions, Responsible Gaming and FAQ pages.